Privacy Policy

Dservo ("we," "us," or "our") respects your privacy. This policy explains what data we collect when you use our website, store, client dashboard, and related services.

1. Information we collect

We may collect the following types of information:

• Account information — name, email address, phone number, and password when you register.
• Order & billing details — contact information submitted at checkout for digital products and services. We do not collect shipping addresses for physical goods because we sell digital products only.
• Payment verification — bank transfer reference details and payment screenshots you upload to confirm your order.
• Communications — messages sent through our contact form, support tickets, or email.
• Usage data — IP address, browser type, pages visited, and similar analytics to improve our website.

2. How we use your information

We use your information to:

• Create and manage your account and client dashboard
• Process orders, verify bank payments, and deliver digital downloads or service access
• Respond to inquiries and provide customer support
• Send transactional emails about orders, invoices, and account activity
• Improve our website, services, and marketing (with your consent where required)
• Comply with legal obligations and prevent fraud

3. Payment data

We do not process card payments directly on this website. Bank transfer payments are made outside our platform to the account details we provide. Payment screenshots are stored securely and reviewed only by authorized staff to approve your order.

4. Digital products & downloads

When you purchase a digital product, we record your purchase and may log download activity to prevent abuse, enforce license terms, and support your account.

5. Sharing your information

We do not sell your personal data. We may share information with:

• Service providers who help us host the website, send email, or operate our platform (under confidentiality obligations)
• Authorities when required by law or to protect our rights and users

6. Data retention

We retain account and order records as long as needed to provide services, meet legal requirements, and resolve disputes. You may request deletion of your account subject to outstanding orders or legal holds.

7. Security

We use reasonable technical and organizational measures to protect your data. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. Contact us to exercise these rights.

9. Cookies

We use essential cookies for authentication, cart functionality, and security. We may use analytics cookies to understand site usage. You can control cookies through your browser settings.

10. Third-party links

Our website may link to external sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

11. Children

Our services are not directed to anyone under 16. We do not knowingly collect data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. Continued use of our services after changes constitutes acceptance.

13. Contact

For privacy-related questions, contact us via our contact page.